Cabrinha Customer support = big letdown
Posted: Sun Sep 22, 2013 10:44 am
I purchased a 2014 Switchblade and I have a question about their written instructions on using the safety leash and secondary release (it's a bit contradictory).
I wrote them using the ticket system on their site, after almost a week my ticket is still in "new" status, meaning none looked at it. I followed up with another ticket... no go.
Seriously? Does anyone know how to get a hold of them? I'm very deflated about Cabrinha...
PS: If anyone is really familiar with the 2014 iXL bar, the user manual states: for secondary release to function properly you must have the Leash attached. Honestly, the leash doesn't need to be attached since the secondary release is built into the chicken loop. Cabrinha states that the leash is only used when doing unhooked tricks to avoid loosing the kite. The secondary release on the chicken loop will totally detach you from the safety 1x flagging line if needs be, and the presence of the leash does nothing to it. I need to clarify this contradiction, why they say you must have the leash attached for it to function properly?
I wrote them using the ticket system on their site, after almost a week my ticket is still in "new" status, meaning none looked at it. I followed up with another ticket... no go.
Seriously? Does anyone know how to get a hold of them? I'm very deflated about Cabrinha...
PS: If anyone is really familiar with the 2014 iXL bar, the user manual states: for secondary release to function properly you must have the Leash attached. Honestly, the leash doesn't need to be attached since the secondary release is built into the chicken loop. Cabrinha states that the leash is only used when doing unhooked tricks to avoid loosing the kite. The secondary release on the chicken loop will totally detach you from the safety 1x flagging line if needs be, and the presence of the leash does nothing to it. I need to clarify this contradiction, why they say you must have the leash attached for it to function properly?